SinceWhen / Support
Support
SinceWhen: Event Log & Tracker runs on your device. Common questions below.
How many events can I create?
Free users can create up to 3 events. Pro unlocks unlimited events.
How do I back up my data?
Go to Settings → Data & Backup. Pro includes iCloud Backup (auto schedule or Backup now), plus JSON Export. Import from JSON is free for everyone.
Can I use the app on multiple devices?
Data stays local on each device. To move devices, restore from iCloud Backup (Pro) or export/import JSON manually.
How do I log an event?
Tap the event icon on Home to log now. You can also log from Home/Lock Screen widgets, the Due Next widget, or notification actions.
How do nudges and notifications work?
Enable Nudge per event (Add/Edit → Nudge), choose timing, then set Nudge time in Settings → Preferences. You can long-press a nudge to Log Event instantly or open Insights.
Why is Expected next not accurate yet?
Predictions need a few logs to learn your frequency. After logging the same event a handful of times, expected timing gets more reliable.
What if I reinstall, import, or restore data?
Reinstalling removes local data unless you restore. Use Settings → Data & Backup to restore from iCloud backup (Pro) or import a JSON file. Importing over existing data asks for confirmation first.
Do backups include app settings and sort order?
Yes, current backup/export formats include preferences and sort order. Older files without settings still import safely and keep your current settings unchanged.
How do I know when an update is available?
Settings shows an Update row when a newer App Store version is available. Tap it to open the App Store directly.
I purchased Pro but it's not showing.
Tap "Restore Purchase" in the Upgrade sheet. Ensure you're signed in with the same Apple ID used for the purchase.