Support

SinceWhen: Event Log & Tracker runs on your device. Common questions below.

How many events can I create?

Free users can create up to 3 events. Pro unlocks unlimited events.

How do I back up my data?

Go to Settings → Data & Backup. Pro includes iCloud Backup (auto schedule or Backup now), plus JSON Export. Import from JSON is free for everyone.

Can I use the app on multiple devices?

Yes. Events and logs can sync across your devices when they use the same Apple ID and iCloud Drive is enabled. You can still use iCloud Backup (Pro) or export/import JSON when you want separate backup copies.

How do I log an event?

Tap the event icon on Home to log now. You can also log from Home/Lock Screen widgets, the Due Next widget, or notification actions.

How do nudges and notifications work?

Enable Nudge per event (Add/Edit → Nudge), choose timing, then set Nudge time in Settings → Preferences. You can long-press a nudge to Log Event instantly or open Insights.

Why is Expected next not accurate yet?

Predictions need a few logs to learn your frequency. After logging the same event a handful of times, expected timing gets more reliable.

What if I reinstall, import, or restore data?

Reinstalling removes local data unless you restore. Use Settings → Data & Backup to restore from iCloud backup (Pro) or import a JSON file. Importing over existing data asks for confirmation first.

Do backups include app settings and sort order?

Yes, current backup/export formats include preferences and sort order. Older files without settings still import safely and keep your current settings unchanged.

How do I know when an update is available?

Settings shows an Update row when a newer App Store version is available. Tap it to open the App Store directly.

I purchased Pro but it's not showing.

Tap "Restore Purchase" in the Upgrade sheet. Ensure you're signed in with the same Apple ID used for the purchase.

Where can I read Terms and Privacy?

Contact

Need more help? We're happy to assist.

[email protected]